Shipping and Returns
***CHINESE NEW YEAR***
Over Chinese New Year [from 4th February], there will be delays in dispatching orders. Orders will not be processed until February the 25th.
- We offer FREE international shipping across ALL our range!
- Orders are processed for dispatch within two business days of order.
- International delivery usually takes around 12–30 business days. Please allow more time during holiday season.
- 3D Lamps are shipped with tracking.
- Some products are housed in different warehouses, so orders of multiple items may arrive in separate batches.
3D Footie Lamps offers a no quibble returns policy up to 14 days of receipt of item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, a 10% restocking fee will be deducted from your refund.